Maintenance modules

Also available for existing websites, contact us for more info
  • GEMINI MODULE
  • Minimal service
  • Basic website service plan for small businesses.

    60 days free with a Launch 101 package

    Free bug fixes.

    Free updates.

    Slack chat support and ‘how to’ documentation.

    Changes are paid at hourly rate.

  • APOLLO MODULE
  • BESTSELLER
  • For businesses with limited in-house IT staff

    All Gemini service module items plus:

    60 days free with Rocket Launch and Shuttle Launch

    Free work up to 2 hours a month

    Digital Launch Development environment for testing/construction

    Weekly full website back-ups

  • ORION MODULE
  • Enterprise service
  • Website service plan for enterprise size websites

    All Apollo service items plus:

    Multiple Slack Channels and JIRA service desk for issues

    Service Level Agreement with bug fixing timeframe guarantee.

    Daily database backups

    Staging environment on live server for approving new features.

     

Get a maintenance module for your website?

Issues and Warrantee

All launch 101 packages come with a 60 day Gemini Service module. All Rocket launch websites and Shuttle launch custom website packages get a 60 day Apollo Service module included.
In order to service you successfully we differentiate all requests into 3 kinds of “issues”.
1: BUGS issue: Functions that are not working as originally was provided on live or issues due to the updating of WordPress/modules/theme.
2: SUPPORT issue: Questions or problems of WordPress, custom work or module usage.
3: CHANGE issue: A new or improved functionality wish.

WordPress website maintenance

In Saigon service in many area’s can be an issue. Having trouble contacting your developer or tech team?
Our WordPress maintenance packages are all you need to get back up to speed quickly. With rapid responses and a skilled WordPress development team ready to answer and help you further.

We have European service standards, which are arguably due to competition the highest around the world. Our English or Vietnamese native tech team is ready to answer the call and deliver!

The best website service in Saigon

We take great pride in the quality of our WordPress website maintenance plans. Many of our client come from other companies with a poor serviced out of date website due to poor help. Sometimes maintenance is in such bad shape there is nothing to do but to do a complete rebuild. Prevent these unnecessary costs and order your WordPress service module today!