Also available for existing websites, contact us for more info
- Minimal service
Basic website service plan for small businesses.
Free bug fixes.
Slack chat support and ‘how to’ documentation.
Changes are paid at hourly rate.
For businesses with limited in-house IT staff
All Gemini service module items plus:
60 days free with all our websites & shops
Free work up to 2 hours a month
Digital Launch Development environment for testing/construction
Weekly full website back-ups
- Enterprise service
Website service plan for enterprise size websites
All Apollo service items plus:
Multiple Slack Channels for separating issues or other 3rd parties
Service Level Agreement with bug fixing timeframe guarantee.
2x Daily database backups
Staging environment on live server for approving new features.
Get a maintenance module for your website?
Issues and Warrantee
All websites and webshops we build come with a 60 day Apollo Service module.
In order to service you successfully we differentiate all requests into 3 kinds of “issues”.
1: BUGS issue: Functions that are not working as originally was provided on live or issues due to the updating of WordPress/modules/theme.
These issues are part of your WARRANTY and are always free if you have a valid support contract.
2: SUPPORT issue: Questions or problems of WordPress, custom work or module usage.
3: CHANGE issue: A new or improved functionality wish.
These issues you can handle with the included hours of an Apollo contract. If you have only the basic Gemini contract you will be charged by the hour for these changes.
WordPress website maintenance
Service in many area’s can be an issue. Having trouble contacting your developer or tech team?
Our WordPress maintenance packages are all you need to get back up to speed quickly. With rapid responses and a skilled WordPress development team ready to answer and help you further.
We have European service standards, which are arguably due to competition the highest around the world. Our English or Vietnamese native tech team is ready to answer the call and deliver!
The best website service in Saigon
We take great pride in the quality of our WordPress website maintenance plans. Many of our client come from other companies with a poor serviced out of date website due to poor help. Sometimes maintenance is in such bad shape there is nothing to do but to do a complete rebuild. Prevent these unnecessary costs and order your WordPress service module today!